Privacy Policy

Privacy Policy

Last updated: April 21, 2026

Vintage Pillows Store ("we," "us," or "our") operates the website vintagepillowsstore.com (the "Site") and sells handmade vintage Turkish and Uzbek textiles. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are (Data Controller)

The data controller responsible for your personal information is:

Vintage Pillows Store
US Office: 112 Capitol Trail Suite A352, Newark DE 19711, USA
Warehouse: Akabe Mah. Şehit Furkan Doğan Cad. Adalet Plaza A Blok 9/D, Karatay, Konya 42020, Turkey
Email: contact@vintagepillowsstore.com
Phone: +905543124356

2. Information We Collect

We collect the following categories of personal information:

  • Contact information: name, email address, shipping address, billing address, phone number.
  • Order information: items purchased, order value, payment confirmation (we do not store full payment card details — these are processed by Shopify Payments).
  • Account information: if you create an account, your login credentials and order history.
  • Device and usage data: IP address, browser type, device type, pages visited, referring URL, time spent on pages.
  • Communications: messages you send us via email, contact form, or chat.

3. How We Collect Information

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Automatically via cookies and similar tracking technologies when you browse the Site.
  • From third-party services such as Shopify, payment processors, and shipping carriers that help us operate the Site.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including shipping, customs documentation, and returns.
  • To communicate with you about your order, account, or inquiries.
  • To send marketing emails about new products, special offers, or content we think you may find interesting — only if you have opted in. You may unsubscribe at any time.
  • To detect and prevent fraud, abuse, or unauthorized access.
  • To improve our Site, products, and customer experience.
  • To comply with legal obligations (tax, customs, consumer protection).

5. Legal Basis for Processing (for EEA/UK visitors under GDPR)

If you are located in the European Economic Area or United Kingdom, we process your personal information on the following legal bases:

  • Contract: to fulfill your order and provide customer service.
  • Consent: for marketing emails and non-essential cookies.
  • Legitimate interests: to improve our Site, prevent fraud, and operate our business.
  • Legal obligation: to comply with tax, customs, and record-keeping laws.

6. How We Share Your Information

We share personal information only with trusted service providers who help us operate our business, and only to the extent necessary:

  • Shopify Inc. — our e-commerce platform (hosting, orders, payments).
  • Payment processors — Shopify Payments, PayPal, and others to process transactions securely.
  • Shipping carriers — DHL, FedEx, UPS, and local postal services to deliver your order.
  • Email marketing platforms — such as Privy or Klaviyo, if you have opted in.
  • Analytics providers — Google Analytics 4, Google Tag Manager, and Meta Pixel to understand how visitors use our Site.
  • Legal and regulatory authorities — where required by law.

We do not sell your personal information. We do not share your information with third parties for their own independent marketing purposes.

7. International Data Transfers

Because we operate from Turkey and serve customers primarily in the United States, your personal information may be transferred to and processed in Turkey, the United States, and other countries where our service providers operate. We rely on appropriate safeguards such as Standard Contractual Clauses where required.

8. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

  • Essential cookies: required for the Site to function (cart, checkout, login).
  • Analytics cookies: Google Analytics 4 (G-V8F7TXY8J5), Google Tag Manager.
  • Marketing cookies: Meta (Facebook) Pixel, Google Ads conversion tracking.
  • Preference cookies: to remember your language, currency, or region.

You can control cookies through your browser settings or our cookie consent banner. Disabling some cookies may limit Site functionality.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Order and transaction records: minimum 10 years (tax and customs law).
  • Account information: until you request deletion.
  • Marketing consent records: until you unsubscribe, plus a short period for audit purposes.
  • Analytics data: typically 14 months.

10. Your Rights

If you are in the European Economic Area, United Kingdom, or Turkey (KVKK), you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information ("right to be forgotten").
  • Object to or restrict certain processing.
  • Request data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with a supervisory authority.

If you are a California resident (CCPA/CPRA), you have the right to:

  • Know what personal information we collect, use, and disclose.
  • Request deletion of your personal information.
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of personal information. We do not sell your personal information.
  • Non-discrimination for exercising your rights.

To exercise any of these rights, contact us at contact@vintagepillowsstore.com. We will respond within the timeframes required by applicable law (typically 30 days under GDPR, 45 days under CCPA).

11. Children's Privacy

Our Site is not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure payment processing via Shopify Payments (PCI-DSS compliant), and access controls. However, no method of transmission over the internet is 100% secure.

13. Third-Party Links

Our Site may contain links to other websites (social media, partner sites). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated via email or a prominent notice on the Site.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: contact@vintagepillowsstore.com
Phone: +905543124356
US Office: 112 Capitol Trail Suite A352, Newark DE 19711, USA
Warehouse: Akabe Mah. Şehit Furkan Doğan Cad. Adalet Plaza A Blok 9/D, Karatay, Konya 42020, Turkey