Got a question? You'll find answers to the most common ones below. If you don't see what you're looking for, get in touch — we're always happy to help.
All orders are shipped via FedEx or DHL. We offer free shipping on all orders over $100. Delivery is typically fast — most international orders arrive within 3–7 business days.
Absolutely. Leave your personalized message in the Special instructions for seller field at checkout and we'll include a handwritten gift note with your order.
No — our listings are for the pillow cover only. Inserts are not included. This is standard practice for handmade textile covers and lets you use your preferred fill.
Yes. We can provide inserts filled with 100% new pure fiber — a great option for those with allergies or who simply prefer a specific fill. Contact us for details and pricing.
Hand wash in cool water with a phosphate-free, gentle detergent. Hang to dry and iron if needed. Do not tumble dry — heat can shrink the fabric and affect the colors.
Every piece is handmade by our team in Konya and Istanbul, Turkey. No machines, no shortcuts — just skilled hands and traditional techniques passed down through generations.
Yes. Every rug in our collection is a vintage or antique handmade piece — completely unique. Once it's gone, it's gone. We source directly from Turkey and Central Asia, and each piece is carefully inspected before listing.
We do. Visit our Vintage Rug Care Guide for detailed instructions on vacuuming, stain removal, deep cleaning, and storage.
Sizing is one of the most common questions we get. We've written a full guide: How to Choose the Right Rug Size — covers every room with exact measurements.
We're a family business based in Konya, Turkey, with roots going back to 2010. What started as a small operation has grown into a curated collection of authentic handmade Turkish and Uzbek textiles — kilim rugs, ikat pillow covers, suzani wall hangings, and more — sold to customers around the world.
Yes. Our store runs on Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. All transactions are processed securely — your details are never stored on our servers.
Email us at contact@vintagepillowsstore.com — we typically respond within 24 hours. You can also use our contact form.