Last updated: April 21, 2026
At Vintage Pillows Store, we want you to love your purchase. Because every item we sell is a one-of-a-kind handmade vintage textile, we carefully inspect and photograph each piece before it ships. If something isn't right, we're here to help.
You may request a return within 14 calendar days from the date your order is delivered (based on the tracking confirmation). Requests submitted after this period cannot be accepted.
Before sending any item back, you must contact us first to receive a Return Merchandise Authorization (RMA). Items returned without prior approval will not be accepted.
To request a return, email us at contact@vintagepillowsstore.com within 14 days of delivery, including:
We will reply within 1-2 business days with return instructions and the return address.
To be eligible for a refund, items must be returned:
Items returned damaged, soiled, or altered will be refused and returned to the sender at their expense, or refunded partially at our discretion.
Return shipping costs are the responsibility of the customer. We recommend:
We are not responsible for items lost, damaged, or delayed in return transit. If a return package is lost without insurance, we cannot issue a refund.
Because our items ship from Turkey, returns must be sent back to our Turkey warehouse. For international returns, please:
Failure to follow these customs instructions may result in the package being held, returned to you, or incurring fees that reduce your refund.
The following cannot be returned:
Once your return is received and inspected at our Turkey warehouse, we will notify you by email. Approved refunds are issued within 7 business days of inspection.
Refunds are credited to the original payment method (credit card, PayPal, etc.). Depending on your card issuer or bank, it may take an additional 3-10 business days for the refund to appear on your statement.
Refund amount covers:
We inspect every item before shipment, but if your order arrives damaged or is not what you ordered, we take full responsibility. Please contact us at contact@vintagepillowsstore.com within 7 days of delivery with:
In these cases, we will:
Every item we sell is a genuine one-of-a-kind vintage or handmade textile. Natural irregularities, minor color variations, small imperfections, and signs of age are inherent characteristics of authentic vintage pieces — not defects. These features are photographed and described in each listing. Returns cannot be accepted for reasons related to the authentic vintage character of the item.
Because every item is unique, we do not offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.
Orders can be cancelled within 24 hours of purchase, provided the item has not yet shipped. To cancel, email us at contact@vintagepillowsstore.com as soon as possible with your order number. Once an order has shipped, our standard return policy applies.
For any questions about returns, refunds, or your order:
Email: contact@vintagepillowsstore.com
Phone: +905543124356
Return Address (after RMA approval):
Vintage Pillows Store
Akabe Mah. Şehit Furkan Doğan Cad.
Adalet Plaza A Blok 9/D
Karatay, Konya 42020, Turkey
Do not ship returns without first obtaining RMA approval — unauthorized returns cannot be processed.